All Systems Operational

IGNITE Operational
Membership and Operations ? Operational
Enterprise API Services ? Operational
MICO ? Operational
DataTrak Billing System (Legacy) ? Operational
Commerce ? Operational
EON ? Operational
Online Business Center (OBC) ? Operational
Point of Sale System Operational
Insights Analyze ? Operational
Insights Customize ? Operational
Club Report Services (CRS) ? Operational
DataTrak Scheduled Reporting ? Operational
Legacy AdHoc Reporting ? Operational
ABC Fitness Website ? Operational
Engagement ? Operational
Sales CRM ? Operational
Trainerize ? Operational
Mobile app ? Operational
Web APP ? Operational
API Services ? Operational
Trainerize Website ? Operational
GymSales ? Operational
Gymsales.io ? Operational
Glofox Operational
Application Portal ? Operational
Payments ? Operational
Mobile ? Operational
Insights ? Operational
Amplify ? Operational
EVO Operational
FITI Operational
Web APP ? Operational
API Services Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 28, 2025

No incidents reported today.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
ABC Fitness HelpDesk Delays in Support Call Response Times
Resolved - We have been informed by our Vendor Genesys that service has been restored and backlog has been cleared
Thank you for your support and understanding.
Incident Start time 2:07 PM CT
Incident End Time 3:12 PM CT
Sep 26, 15:22 CDT
Monitoring - We want to let you know that due to an active incident with our third-party vendor, Genesys, ABC HelpDesk Team is currently experiencing delays in answering calls. As a result, you may encounter longer than usual wait times.

We understand how important timely support is to you and sincerely apologize for the inconvenience this may cause. Our teams are actively monitoring the situation and will provide updates as soon as more information becomes available.

Thank you for your patience and understanding while we work through this issue with our vendor.
Sep 26, 15:01 CDT
Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025
ABC Fitness Application Service Issue has been Resolved
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 03:30 PM Central Time
End: 04:30 PM Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-9921
Sep 23, 17:21 CDT
ABC Fitness has detected an issue with Membership and Operations and are Investigating
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting Membership and Operations has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 12:34 PM Central Time
End: 1:12 PM Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-9920
Sep 23, 13:29 CDT
Monitoring - A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Sep 23, 13:19 CDT
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below.
Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.

Thank you for your patience.
Sep 23, 12:58 CDT
Sep 22, 2025
ABC Fitness Application Service Issue Update: Identified
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 04:27 PM Central Time
End: 04:40 PM Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-9915
Sep 22, 17:13 CDT
Monitoring - A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Sep 22, 16:46 CDT
Identified - Our technical teams have identified the source of the issue affecting the application(s) listed below.

Currently, the impact is limited M&O within the application.

We are actively working on a resolution and will continue to share updates as progress is made.
We understand the impact and are working diligently to restore full service.

Thank you for your continued patience and support.
Sep 22, 16:45 CDT
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025
ABC Fitness M&O | Enterprise API Incident has been Resolved
Resolved - Dear Valued Customers,

We were alerted to an incident that temporarily impacted access to Membership, Operations, and Enterprise APIs. The issue has been fully resolved, and all services have been restored to normal operation.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience throughout the incident.

Time of Impact
Start: 8:20 PM Central Time
End: 8:30 PM Central Time

Thank you for your continued support.

ABC Fitness Solutions
Reference Number: ACC-9903
Sep 19, 18:20 CDT
ABC Fitness has detected an issue with Ignite Engagement and are Investigating
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-9899
Sep 19, 08:28 CDT
Monitoring - A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe the backlog of processing closely before confirming resolution.
We appreciate your patience as we validate the fix.
Sep 19, 08:12 CDT
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the Ignite Engagement application.
Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.

Thank you for your patience.
Sep 19, 07:35 CDT
Sep 18, 2025

No incidents reported.

Sep 17, 2025
ABC Fitness Ignite Engagement Issue has been Resolved
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 6:02 AM Central Time
End: 6:54 AM Central Time

Thank you for your continued support.
ABC Fitness Solutions
Sep 17, 04:02 CDT
Sep 16, 2025
ABC Fitness Ignite Engagement Issue has been Resolved
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 2:36 PM Central Time
End: 3:03 PM Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-9888
Sep 16, 12:36 CDT
Sep 15, 2025

No incidents reported.

Sep 14, 2025
ABC Fitness has detected an issue with Membership & Operations
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting Membership and Operations has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 6:22 AM Central Time
End: 7:30 AM Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-9876
Sep 14, 07:47 CDT
Monitoring - A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Sep 14, 07:34 CDT
Identified - Our technical teams have identified the source of the issue affecting the Membership and Operations and are working on a fix
Sep 14, 07:05 CDT
Investigating - Our technical teams have identified the source of the issue affecting the Membership and Operations.

Currently, users are unable to log into M&O.

We are actively working on a resolution and will continue to share updates as progress is made.
We understand the impact and are working diligently to restore full service.

Thank you for your continued patience and support.
Sep 14, 06:59 CDT
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