Earlier today, we experienced an incident that temporarily affected ABC Fitness Users and Products. During this time, users may have encountered timeouts when attempting to access any of the below applications. The root cause was identified to be the result of a Global Outage experienced by one of our vendors, Cloudflare during a scheduled maintenance which was not expected to cause downtime.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Time of Impact: Start: 2:46 AM Central Time End: 3:12 AM Central Time
Reference number: ACC-10225
Thank you for your continued support. ABC Fitness Solutions
Dec 5, 00:46 CST
Resolved -
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Time of impact: Start: 2:00 PM Central Time End: 2:50 PM Central Time
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10223
Dec 4, 15:14 CST
Monitoring -
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
Dec 4, 14:54 CST
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available.
Resolved -
Dear Valued Customers, We are pleased to confirm that after partnering with our vendor this issue has been resolved and all services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Time of impact: Start: 1:30 PM Central Time End: 12:24 AM Central Time
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10217
Dec 4, 08:15 CST
Monitoring -
Our technical teams have identified that the source of the latency is originating from a third-party vendor. To reduce the impact on M&O, we’ve temporarily increased system resources while we collaborate with the vendor on a permanent fix.
We are actively working through the issue and will provide updates as progress continues. Thank you for your patience and support.
Dec 3, 15:38 CST
Identified -
Our technical teams have identified a latency issue affecting Membership & Operations users. We are actively working toward a resolution and will continue to provide updates as progress is made.
We understand the impact and are working diligently to restore full service. Thank you for your patience and support.
Dec 3, 15:06 CST
Resolved -
The back end reporting process have completed. Reports are actively processing as of approximately 10:14 AM CT. Thank you for your understanding ABC Team
Dec 3, 10:26 CST
Monitoring -
Dear valued customers, We want to inform you that there is a delay in our scheduled reporting. In the short term Legacy M&O Ad hoc Reports are available for any urgent needs. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete.
To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information.
Thank you for your understanding and continued support.
Dec 3, 06:41 CST