We have been informed by our Vendor Genesys that service has been restored and backlog has been cleared Thank you for your support and understanding. Incident Start time 2:07 PM CT Incident End Time 3:12 PM CT
Posted Sep 26, 2025 - 15:22 CDT
Monitoring
We want to let you know that due to an active incident with our third-party vendor, Genesys, ABC HelpDesk Team is currently experiencing delays in answering calls. As a result, you may encounter longer than usual wait times.
We understand how important timely support is to you and sincerely apologize for the inconvenience this may cause. Our teams are actively monitoring the situation and will provide updates as soon as more information becomes available.
Thank you for your patience and understanding while we work through this issue with our vendor.