All Systems Operational

IGNITE Operational
Membership and Operations Operational
Enterprise API Services Operational
MICO Operational
DataTrak Billing System (Legacy) Operational
Commerce Operational
EON Operational
Online Business Center (OBC) Operational
Point of Sale System Operational
Insights Analyze Operational
Insights Customize Operational
Club Report Services (CRS) Operational
DataTrak Scheduled Reporting Operational
Legacy AdHoc Reporting Operational
ABC Fitness Website Operational
Engagement Operational
Sales CRM Operational
Trainerize Operational
Mobile app Operational
Web APP Operational
API Services Operational
Trainerize Website Operational
GymSales Operational
Gymsales.io Operational
Glofox Operational
Application Portal Operational
Payments Operational
Mobile Operational
Insights Operational
Amplify Operational
EVO Operational
FITI Operational
Web APP Operational
API Services Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ABC Fitness Quarterly Maintenance (Q2 2026) Jun 6, 2026 20:00 - Jun 7, 2026 06:00 CDT

ABC Fitness Technology Team will be performing scheduled maintenance on ABC products. This maintenance is to upgrade our backend infrastructure to ensure compliance, availability, scalability, and security of our core systems, with maintenance commencing during the following timeframe:

When is this happening?
Starting June 6th, 2026, we will follow the schedule below:
• Pacific: from 6:00 PM to 4:00 AM
• Central: from 8:00 PM to 6:00 AM
• Eastern: from 9:00 PM to 7:00 AM

What will be affected?
During the planned maintenance window, all of ABC Fitness services/products will be unavailable including:
• IGNITE Membership Operations and DataTrak
• Billing System
• All API Services for both IGNITE M&O and Billing.
• MICO/Member Portal.
• Trainerize, IGNITE Engagement Integration with Trainerize
• EON
• Data Warehouse Delivery will be delayed.
• CRS & Excel/Bi Reporting will be unavailable or delayed for up to 12 hours after the maintenance is complete and data syncs.
• IGNITE Sales / GymSales integration syncing between M&O & GymSales will be unavailable during the maintenance and may be delayed for up to 12 hours after the maintenance is complete and data syncs.
• IGNITE Analyze / Customize Data delivery will be delayed for up to 12 hours after the maintenance is complete.
• Potential latency for the following 24-48 hours, as the Engineers will fine tune backend processing.

Should you have additional questions, please call our 24-hour technical support at 1-877-222-5767 or contact your Customer Success Manager.

Reference ACC-10569

Posted on May 08, 2026 - 08:17 CDT
May 26, 2026

No incidents reported today.

May 25, 2026
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: [11:48 AM] Central Time
End: [12:30 PM] Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-[10641]

May 25, 12:51 CDT
Monitoring - A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.

We appreciate your patience as we validate the fix.

May 25, 12:34 CDT
Update - We are continuing to investigate this issue.
May 25, 12:30 CDT
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.

We will provide updates as soon as more information becomes available.

Thank you for your patience.

May 25, 12:13 CDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.