All Systems Operational

IGNITE Operational
Membership and Operations Operational
Enterprise API Services Operational
MICO Operational
DataTrak Billing System (Legacy) Operational
Commerce Operational
EON Operational
Online Business Center (OBC) Operational
Point of Sale System Operational
Insights Analyze Operational
Insights Customize Operational
Club Report Services (CRS) Operational
DataTrak Scheduled Reporting Operational
Legacy AdHoc Reporting Operational
ABC Fitness Website Operational
Engagement Operational
Sales CRM Operational
Trainerize Operational
Mobile app Operational
Web APP Operational
API Services Operational
Trainerize Website Operational
GymSales Operational
Gymsales.io Operational
Glofox Operational
Application Portal Operational
Payments Operational
Mobile Operational
Insights Operational
Amplify Operational
EVO Operational
FITI Operational
Web APP Operational
API Services Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 26, 2026

ABC Fitness has detected an issue and are Investigating
Resolved - Dear Valued Customers,
The issue affecting payment services in our applications and API calls has been resolved. Payment processing is operating normally, and our teams will continue to monitor the services.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 6:40 AM Central Time
End: 7:17 AM Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-10858
Aug 26, 07:47 CDT
Monitoring - A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.

We appreciate your patience as we validate the fix.
Aug 26, 07:24 CDT
Identified - We are investigating an issue affecting payment services within our applications and API calls. Customers may experience errors or delays when attempting to process payments.

Our teams are actively working to identify the cause and restore normal service. We will provide additional updates as more information becomes available.
Aug 26, 07:17 CDT
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.

We will provide updates as soon as more information becomes available.

Thank you for your patience.
Aug 26, 07:11 CDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

ABC Fitness Technology – Planned Quarterly Maintenance. (Aug '26)
Completed - The scheduled maintenance has been completed.
Aug 23, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 20:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 19:29 CDT
Scheduled - Valued Customers,
ABC Fitness Technology teams have scheduled a maintenance window to perform upgrades to our applications and to ensure the compliance, availability, scalability, and security of our core applications and database systems.

When is this happening?
Starting Aug 22nd, we will follow the schedule below:
• Eastern: from 9:00 pm to 7:00 am
• Central: from 8:00 pm to 6:00 am
• Pacific: from 6:00 pm to 4:00 am

What will be affected?
During the planned maintenance window, all of ABC Fitness services/products listed below will be unavailable, including:
• IGNITE Membership Operations and DataTrak
• Billing System
• All API Services for both IGNITE M&O and Billing
• MICO/Member Portal
• Trainerize
• IGNITE Engagement
• EON

Additionally, the following elements will be temporarily delayed upon maintenance completion while data syncs across the systems:
• Data Warehouse Delivery
• CRS & Excel / BI Reporting
• IGNITE Sales / GymSales integration syncing between M&O & GymSales
• IGNITE Analyze / Customize Data delivery

Users may also experience potential latency for 24–48 hours after completion as our team fine tunes backend processing.

Why is this happening?
During this window, we will perform general system maintenance related to our applications and databases. These activities are to ensure stability, optimal performance, and readiness for increased demand.

What can you do?
During this time, you will need to do things manually and capture any information in writing so when the system comes back online you can log it into the platform.

Need Help?
If you have additional questions or need assistance, please call our 24-hour technical support team at 1-877-222-5767 or contact your Customer Success Manager.

Reference: ACC-10785
Jul 28, 07:54 CDT

Aug 22, 2026

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

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