ABC Fitness has detected an issue with CRS and are Investigating
Identified - Our engineering teams continue working to restore full functionality to the Club Reporting System (CRS). A fix has been implemented for automated reporting; however, ad hoc reporting remains impacted.

We continue to prioritize service restoration and will provide further updates as progress is made.
Thank you for your continued patience.
Nov 10, 2026 - 14:03 CST
Update - We are continuing to investigate this issue.
Nov 08, 2026 - 20:17 CST
Update - We are continuing to investigate this issue.
Nov 08, 2026 - 20:14 CST
Update - A fix has been implemented for automated reports. Our team continues to work on restoring ad hoc reporting, which remains affected. Thank you for your patience as we work toward full service restoration. Please monitor this status page for updates.
Nov 08, 2026 - 20:12 CST
Investigating - Our engineering teams have identified the issue affecting the Club Reporting System (CRS) and are actively working to resolve it. We appreciate your patience and will provide updates as soon as more information becomes available.
Nov 08, 2026 - 13:38 CST
IGNITE Partial Outage
Membership and Operations Operational
Enterprise API Services Operational
MICO Operational
DataTrak Billing System (Legacy) Operational
Commerce Operational
EON Operational
Online Business Center (OBC) Operational
Point of Sale System Operational
Insights Analyze Operational
Insights Customize Operational
Club Report Services (CRS) Partial Outage
DataTrak Scheduled Reporting Operational
Legacy AdHoc Reporting Operational
ABC Fitness Website Operational
Engagement Operational
Sales CRM Operational
Trainerize Operational
Mobile app Operational
Web APP Operational
API Services Operational
Trainerize Website Operational
GymSales Operational
Gymsales.io Operational
Glofox Operational
Application Portal Operational
Payments Operational
Mobile Operational
Insights Operational
Amplify Operational
EVO Operational
FITI Operational
Web APP Operational
API Services Operational
Other Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 10, 2026

Unresolved incident: ABC Fitness has detected an issue with CRS and are Investigating.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

ABC Fitness Technology – Planned Quarterly Maintenance. (Nov 7th)
Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 CST
Scheduled - Valued Customers,
ABC Fitness Technology Team has scheduled a maintenance window for our Ignite applications to ensure the availability, scalability, and security of our core IGNITE applications and database systems during the peak season.

When is this happening?
Starting November 7th, 2026, we will follow the schedule below:
• Eastern: from 9:00 pm to 7:00 am
• Central: from 8:00 pm to 6:00 am
• Pacific: from 6:00 pm to 4:00 am

What will be affected?
During the planned maintenance window, all of ABC Fitness services/products will be unavailable, including:
• IGNITE Membership Operations and DataTrak
• Billing System
• All API Services for both IGNITE M&O and Billing
• MICO/Member Portal
• IGNITE Engagement
• EON

Additionally, the following elements will be temporarily delayed upon maintenance completion while data syncs across the systems:
• Data Warehouse Delivery
• CRS & Excel / BI Reporting
• IGNITE Sales / GymSales integration syncing between M&O & GymSales
• IGNITE Analyze / Customize Data delivery

Users may also experience potential latency for 24–48 hours after completion as our team fine tunes backend processing.

Why is this happening?
This maintenance is part of our Peak Season readiness efforts. During this window, we will perform general system maintenance related to our applications and databases. These activities are to ensure stability, optimal performance, and readiness for increased seasonal demand.

What can you do?
During this time, you will need to do things manually and capture any information in writing so when the system comes back online you can log it into the platform.


Need Help?
If you have additional questions or need assistance, please call our 24-hour technical support team at 1-877-222-5767 or contact your Customer Success Manager.

Reference: ACC-10785
Oct 6, 07:17 CDT

Nov 7, 2026

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

ABC Fitness has detected an issue with Insights Reporting Services and are Investigating
Resolved - Please disregard this incident notice. The issue affects only a limited group of clubs, not our customers broadly. We're contacting the affected clubs directly with updates. No action is needed from anyone else, and we're closing this notice. We apologize for any confusion.
Oct 29, 10:02 CDT
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.

We will provide updates as soon as more information becomes available.

Thank you for your patience.
Oct 29, 09:37 CDT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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