We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. The disruption affected a limited subset of users, and all services have now been restored to full functionality. Our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve the issue.
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10502
Mar 16, 14:01 CDT
Monitoring -
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Mar 16, 13:44 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Resolved -
Dear Valued Customers, We are pleased to confirm that the issue impacting the Customize application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10483
Mar 10, 12:48 CDT
Identified -
Our technical teams have identified the source of the issue affecting the application.
Currently, the impact is limited to small subset of customers within the application.
We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service.
Thank you for your continued patience and support
Mar 10, 11:18 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the Insights Customize application where the Customize dashboards are impacted. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Resolved -
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Time of impact: Start: 5:38 PM Central Time End: 6:20 PM Central Time
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10482
Mar 9, 18:33 CDT
Monitoring -
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Mar 9, 18:20 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Resolved -
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10481
Mar 9, 07:01 CDT
Monitoring -
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Mar 9, 06:30 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed. The data warehouse is currently updating, and scheduled reporting will resume once the update is complete.
Mar 8, 06:54 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 20:00 CST
Scheduled -
ABC Fitness Technology Team will be performing scheduled maintenance on ABC products. This maintenance is to upgrade our backend infrastructure to ensure compliance, availability, scalability, and security of our core systems, with maintenance commencing during the following timeframe:
Starting March 7th, 2026
6:00 PM PDT until 4:00 AM PDT 8:00 PM CDT until 6:00 AM CDT 9:00 PM EDT until 7:00 AM EDT
During the planned maintenance window, all of ABC Fitness services/products will be unavailable including: •IGNITE Membership Operations and DataTrak •Billing System •All API Services for both IGNITE M&O and Billing. •MICO/Member Portal. •Trainerize, IGNITE Engagement Integration with Trainerize •EON •Data Warehouse Delivery will be delayed. •CRS & Excel/Bi Reporting will be unavailable or delayed for up to 12 hours after the maintenance is complete and data syncs. •IGNITE Sales / GymSales integration syncing between M&O & GymSales will be unavailable during the maintenance and may be delayed for up to 12 hours after the maintenance is complete and data syncs. •IGNITE Analyze / Customize Data delivery will be delayed for up to 12 hours after the maintenance is complete. •Potential latency following a patch for the following 24-48 hours, as the Engineers will fine tune backend processing.
Feb 10, 13:59 CST
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Time of impact: Start: 3:29 PM Central Time End: 4:01 PM Central Time
Thank you for your continued support. ABC Fitness Solutions
Mar 3, 17:09 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 3, 17:08 CST
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the Datatrak application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.