All Systems Operational

IGNITE Operational
Membership and Operations Operational
Enterprise API Services Operational
MICO Operational
DataTrak Billing System (Legacy) Operational
Commerce Operational
EON Operational
Online Business Center (OBC) Operational
Point of Sale System Operational
Insights Analyze Operational
Insights Customize Operational
Club Report Services (CRS) Operational
DataTrak Scheduled Reporting Operational
Legacy AdHoc Reporting Operational
ABC Fitness Website Operational
Engagement Operational
Sales CRM Operational
Trainerize Operational
Mobile app Operational
Web APP Operational
API Services Operational
Trainerize Website Operational
GymSales Operational
Gymsales.io Operational
Glofox Operational
Application Portal Operational
Payments Operational
Mobile Operational
Insights Operational
Amplify Operational
EVO Operational
FITI Operational
Web APP Operational
API Services Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ABC Fitness Quarterly Maintenance (Q1 2026) Mar 7, 2026 20:00 - Mar 8, 2026 07:00 CDT

ABC Fitness Technology Team will be performing scheduled maintenance on ABC products. This maintenance is to upgrade our backend infrastructure to ensure compliance, availability, scalability, and security of our core systems, with maintenance commencing during the following timeframe:

Starting March 7th, 2026

6:00 PM PDT until 4:00 AM PDT
8:00 PM CDT until 6:00 AM CDT
9:00 PM EDT until 7:00 AM EDT

During the planned maintenance window, all of ABC Fitness services/products will be unavailable including:
•IGNITE Membership Operations and DataTrak
•Billing System
•All API Services for both IGNITE M&O and Billing.
•MICO/Member Portal.
•Trainerize, IGNITE Engagement Integration with Trainerize
•EON
•Data Warehouse Delivery will be delayed.
•CRS & Excel/Bi Reporting will be unavailable or delayed for up to 12 hours after the maintenance is complete and data syncs.
•IGNITE Sales / GymSales integration syncing between M&O & GymSales will be unavailable during the maintenance and may be delayed for up to 12 hours after the maintenance is complete and data syncs.
•IGNITE Analyze / Customize Data delivery will be delayed for up to 12 hours after the maintenance is complete.
•Potential latency following a patch for the following 24-48 hours, as the Engineers will fine tune backend processing.
Posted on Feb 10, 2026 - 13:59 CST
Feb 12, 2026

No incidents reported today.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Insights Analyze & Customize – Resolved Following Third-Party Issue
Resolved - Dear Valued Customers,

The issue impacting Insights Customize and Insights Analyze, caused by a Microsoft Azure outage, has been resolved.

Microsoft has confirmed service recovery, and ABC engineering teams have successfully completed the required model refreshes. Impacted customers can now access updated and current data in their reports.

No further issues are observed at this time, and services are operating normally.

Reference Number: ACC-10403

Thank you for your patience.

ABC Fitness Solutions
Feb 7, 18:14 CST
Monitoring - The third-party issue with Microsoft impacting Insights Analyze and Insights Customize has now been resolved.

Our engineering team has initiated the required model refresh, and services are in the process of returning to normal operation. We will continue to monitor closely to ensure full stability.

Thank you for your patience while we worked through this issue.
Feb 7, 16:21 CST
Investigating - ABC has detected an anomaly impacting Insights Analyze and Customize due to an ongoing issue with our third-party vendor, Microsoft.
Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.

Thank you for your patience.
Feb 7, 09:09 CST
Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026
Trainerize | Ignite Engagement Performance Degradation
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: Feb 1st 2:00 PM Central Time
End: Feb 2nd 11:39 AM Central Time

Thank you for your continued support.
ABC Fitness Solutions
Feb 2, 12:09 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 11:58 CST
Investigating - We are currently investigating reports of application slowness and degraded system performance affecting some customers. Our engineering teams have been engaged and are actively analyzing the issue to identify the root cause.
At this time, core services remain available, but users may experience slow response times or intermittent delays. We will provide further updates as more information becomes available.
Feb 2, 10:37 CST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

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