All Systems Operational

IGNITE Operational
Membership and Operations Operational
Enterprise API Services Operational
MICO Operational
DataTrak Billing System (Legacy) Operational
Commerce Operational
EON Operational
Online Business Center (OBC) Operational
Point of Sale System Operational
Insights Analyze Operational
Insights Customize Operational
Club Report Services (CRS) Operational
DataTrak Scheduled Reporting Operational
Legacy AdHoc Reporting Operational
ABC Fitness Website Operational
Engagement Operational
Sales CRM Operational
Trainerize Operational
Mobile app Operational
Web APP Operational
API Services Operational
Trainerize Website Operational
GymSales Operational
Gymsales.io Operational
Glofox Operational
Application Portal Operational
Payments Operational
Mobile Operational
Insights Operational
Amplify Operational
EVO Operational
FITI Operational
Web APP Operational
API Services Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ABC Fitness Technology – Planned Quarterly Maintenance. (Aug '26) Aug 22, 2026 20:00 - Aug 23, 2026 06:00 CDT

Valued Customers,
ABC Fitness Technology teams have scheduled a maintenance window to perform upgrades to our applications and to ensure the compliance, availability, scalability, and security of our core applications and database systems.

When is this happening?
Starting Aug 22nd, we will follow the schedule below:
• Eastern: from 9:00 pm to 7:00 am
• Central: from 8:00 pm to 6:00 am
• Pacific: from 6:00 pm to 4:00 am

What will be affected?
During the planned maintenance window, all of ABC Fitness services/products listed below will be unavailable, including:
• IGNITE Membership Operations and DataTrak
• Billing System
• All API Services for both IGNITE M&O and Billing
• MICO/Member Portal
• Trainerize
• IGNITE Engagement
• EON

Additionally, the following elements will be temporarily delayed upon maintenance completion while data syncs across the systems:
• Data Warehouse Delivery
• CRS & Excel / BI Reporting
• IGNITE Sales / GymSales integration syncing between M&O & GymSales
• IGNITE Analyze / Customize Data delivery

Users may also experience potential latency for 24–48 hours after completion as our team fine tunes backend processing.

Why is this happening?
During this window, we will perform general system maintenance related to our applications and databases. These activities are to ensure stability, optimal performance, and readiness for increased demand.

What can you do?
During this time, you will need to do things manually and capture any information in writing so when the system comes back online you can log it into the platform.

Need Help?
If you have additional questions or need assistance, please call our 24-hour technical support team at 1-877-222-5767 or contact your Customer Success Manager.

Reference: ACC-10785
Posted on Jul 28, 2026 - 07:54 CDT

Jul 29, 2026

GymSales and IGNITE Sales CRM Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:00 CDT
Scheduled - Dear Valued Customers,

We would like to inform you that ABC will be performing scheduled maintenance on the Ignite Sales | GymSales platform. This maintenance is scheduled to occur between 4am and 5am Central Standard time on Wednesday, July 29, 2026.

During this time, the site will be unavailable for approximately 40 minutes, and users will see a maintenance notification page until completed.

We apologize for any inconvenience and appreciate your understanding. If you have any questions, please contact our support team at help@gymsales.net.
Jul 17, 09:50 CDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

ABC Fitness Detected a Point of Sale (POS) Service Degradation Related to a Third-Party Provider(Resolved)
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.



Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-[10800]
Jul 24, 08:28 CDT
Identified - ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.
Jul 24, 07:59 CDT

Jul 23, 2026

3rd Party Vendor Outage Impacting ABC Fitness Services.
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Point of Sale System: Reference number: ACC-[10793]
Start: Jul 23, 2026, 9:44 AM Central Time
End: Jul 23, 2026, 10:48 AM Central Time

Insights Analyze, Insights Customize: Reference number: ACC-[10792]
Start: Jul 23, 2026, 9:44 AM Central Time
End: Jul 23, 2026, 1:27 PM Central Time

Thank you for your continued support.
ABC Fitness Solutions
Jul 23, 17:21 CDT
Update - A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.

We appreciate your patience as we validate the fix.
Jul 23, 13:42 CDT
Update - We are continuing to monitor for any further issues.
Jul 23, 11:52 CDT
Update - We are continuing to monitor for any further issues.
Jul 23, 11:38 CDT
Monitoring - POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.
Jul 23, 11:38 CDT
Update - We are continuing to work on a fix for this issue.
Jul 23, 11:29 CDT
Update - We are continuing to work on a fix for this issue.
Jul 23, 11:07 CDT
Update - We are continuing to work on a fix for this issue.
Jul 23, 11:05 CDT
Update - We are continuing to work on a fix for this issue.
Jul 23, 11:04 CDT
Identified - Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system.

We are actively working on a resolution and will continue to share updates as progress is made.
We understand the impact and are working diligently to restore full service.

Thank you for your continued patience and support.
Jul 23, 10:45 CDT
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.

We will provide updates as soon as more information becomes available.

Thank you for your patience.
Jul 23, 10:43 CDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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