Identified - We are currently investigating an intermittent issue impacting point-of-sale (POS) payment processing for a subset of customers. At this time, some users may experience payment failures when attempting to process transactions in-club.
We have identified that this issue is related to a third-party vendor (Worldpay), We are actively engaged with the vendor and monitoring their progress toward resolution
Thank you for your patience.
Mar 19, 2026 - 12:18 CDT
IGNITE
Partial Outage
Membership and Operations
Operational
Enterprise API Services
Operational
MICO
Operational
DataTrak Billing System (Legacy)
Operational
Commerce
Operational
EON
Operational
Online Business Center (OBC)
Operational
Point of Sale System
Partial Outage
Insights Analyze
Operational
Insights Customize
Operational
Club Report Services (CRS)
Operational
DataTrak Scheduled Reporting
Operational
Legacy AdHoc Reporting
Operational
ABC Fitness Website
Operational
Engagement
Operational
Sales CRM
Operational
Trainerize
Operational
Mobile app
Operational
Web APP
Operational
API Services
Operational
Trainerize Website
Operational
GymSales
Operational
Gymsales.io
Operational
Glofox
Operational
Application Portal
Operational
Payments
Operational
Mobile
Operational
Insights
Operational
Amplify
Operational
EVO
Operational
FITI
Operational
Web APP
Operational
API Services
Operational
Other
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2026
Unresolved incident: ABC Fitness Application Service Issue - Point of Sale are Identified.
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. The disruption affected a limited subset of users, and all services have now been restored to full functionality. Our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve the issue.
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10502
Mar 16, 14:01 CDT
Monitoring -
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Mar 16, 13:44 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Resolved -
Dear Valued Customers, We are pleased to confirm that the issue impacting the Customize application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10483
Mar 10, 12:48 CDT
Identified -
Our technical teams have identified the source of the issue affecting the application.
Currently, the impact is limited to small subset of customers within the application.
We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service.
Thank you for your continued patience and support
Mar 10, 11:18 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the Insights Customize application where the Customize dashboards are impacted. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Resolved -
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Time of impact: Start: 5:38 PM Central Time End: 6:20 PM Central Time
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10482
Mar 9, 18:33 CDT
Monitoring -
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Mar 9, 18:20 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Resolved -
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10481
Mar 9, 07:01 CDT
Monitoring -
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Mar 9, 06:30 CDT
Investigating -
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Completed -
The scheduled maintenance has been completed. The data warehouse is currently updating, and scheduled reporting will resume once the update is complete.
Mar 8, 06:54 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 20:00 CST
Scheduled -
ABC Fitness Technology Team will be performing scheduled maintenance on ABC products. This maintenance is to upgrade our backend infrastructure to ensure compliance, availability, scalability, and security of our core systems, with maintenance commencing during the following timeframe:
Starting March 7th, 2026
6:00 PM PDT until 4:00 AM PDT 8:00 PM CDT until 6:00 AM CDT 9:00 PM EDT until 7:00 AM EDT
During the planned maintenance window, all of ABC Fitness services/products will be unavailable including: •IGNITE Membership Operations and DataTrak •Billing System •All API Services for both IGNITE M&O and Billing. •MICO/Member Portal. •Trainerize, IGNITE Engagement Integration with Trainerize •EON •Data Warehouse Delivery will be delayed. •CRS & Excel/Bi Reporting will be unavailable or delayed for up to 12 hours after the maintenance is complete and data syncs. •IGNITE Sales / GymSales integration syncing between M&O & GymSales will be unavailable during the maintenance and may be delayed for up to 12 hours after the maintenance is complete and data syncs. •IGNITE Analyze / Customize Data delivery will be delayed for up to 12 hours after the maintenance is complete. •Potential latency following a patch for the following 24-48 hours, as the Engineers will fine tune backend processing.
Feb 10, 13:59 CST