All Systems Operational

IGNITE Operational
Membership and Operations Operational
Enterprise API Services Operational
MICO Operational
DataTrak Billing System (Legacy) Operational
Commerce Operational
EON Operational
Online Business Center (OBC) Operational
Point of Sale System Operational
Insights Analyze Operational
Insights Customize Operational
Club Report Services (CRS) Operational
DataTrak Scheduled Reporting Operational
Legacy AdHoc Reporting Operational
ABC Fitness Website Operational
Engagement Operational
Sales CRM Operational
Trainerize Operational
Mobile app Operational
Web APP Operational
API Services Operational
Trainerize Website Operational
GymSales Operational
Gymsales.io Operational
Glofox Operational
Application Portal Operational
Payments Operational
Mobile Operational
Insights Operational
Amplify Operational
EVO Operational
FITI Operational
Web APP Operational
API Services Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ABC Fitness Quarterly Maintenance (Q2 2026) Jun 6, 2026 20:00 - Jun 7, 2026 06:00 CDT

ABC Fitness Technology Team will be performing scheduled maintenance on ABC products. This maintenance is to upgrade our backend infrastructure to ensure compliance, availability, scalability, and security of our core systems, with maintenance commencing during the following timeframe:

When is this happening?
Starting June 6th, 2026, we will follow the schedule below:
• Pacific: from 6:00 PM to 4:00 AM
• Central: from 8:00 PM to 6:00 AM
• Eastern: from 9:00 PM to 7:00 AM

What will be affected?
During the planned maintenance window, all of ABC Fitness services/products will be unavailable including:
• IGNITE Membership Operations and DataTrak
• Billing System
• All API Services for both IGNITE M&O and Billing.
• MICO/Member Portal.
• Trainerize, IGNITE Engagement Integration with Trainerize
• EON
• Data Warehouse Delivery will be delayed.
• CRS & Excel/Bi Reporting will be unavailable or delayed for up to 12 hours after the maintenance is complete and data syncs.
• IGNITE Sales / GymSales integration syncing between M&O & GymSales will be unavailable during the maintenance and may be delayed for up to 12 hours after the maintenance is complete and data syncs.
• IGNITE Analyze / Customize Data delivery will be delayed for up to 12 hours after the maintenance is complete.
• Potential latency for the following 24-48 hours, as the Engineers will fine tune backend processing.

Should you have additional questions, please call our 24-hour technical support at 1-877-222-5767 or contact your Customer Success Manager.

Reference ACC-10569

Posted on May 08, 2026 - 08:17 CDT
May 13, 2026

No incidents reported today.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.


Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-10607

May 7, 16:47 CDT
Monitoring - The issue causing the Member QR barcode icon to be unresponsive in the Engagement mobile app has been resolved.
A fix has been deployed 8.16.0 (cp2) to address the problem affecting some users on version 8.16.0 (cp1) after force closing the app.

What users can expect:
- The update is applied automatically in the app.
- All Trainerize and Engagement App users will see a notification that the app will close and reopen as the update is applied.
- Once complete, the QR code should open and function normally for club check-in.
- No further user action is required.

We appreciate your patience as we validate the fix.

May 7, 16:22 CDT
Identified - We are currently investigating an issue affecting the Ignite Engagement mobile app where the Member QR barcode icon may be unresponsive for some users.

Impact:
This issue occurs after the app is force closed and reopened. When impacted, tapping the QR code icon does not open the barcode needed for club check-in. This affects both iOS and Android users on version 8.16.0 (cp1).

Workaround:
As a temporary workaround, users can delete and reinstall the app. The QR code will function normally until the app is force closed again.

Our teams are actively investigating and evaluating next steps, including mitigation options. We will provide updates as more information becomes available.

May 7, 15:29 CDT
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.