Partially Degraded Service

IGNITE Degraded Performance
Membership and Operations Operational
Enterprise API Services Operational
MICO Operational
DataTrak Billing System (Legacy) Operational
Commerce Operational
EON Operational
Online Business Center (OBC) Operational
Point of Sale System Operational
Insights Analyze Operational
Insights Customize Operational
Club Report Services (CRS) Operational
DataTrak Scheduled Reporting Operational
Legacy AdHoc Reporting Operational
ABC Fitness Website Degraded Performance
Engagement Operational
Sales CRM Operational
Trainerize Operational
Mobile app Operational
Web APP Operational
API Services Operational
Trainerize Website Operational
GymSales Operational
Gymsales.io Operational
Glofox Operational
Application Portal Operational
Payments Operational
Mobile Operational
Insights Operational
Amplify Operational
EVO Operational
FITI Operational
Web APP Operational
API Services Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ABC Fitness Quarterly Maintenance (Q1 2026) Mar 7, 2026 20:00 - Mar 8, 2026 07:00 CDT

ABC Fitness Technology Team will be performing scheduled maintenance on ABC products. This maintenance is to upgrade our backend infrastructure to ensure compliance, availability, scalability, and security of our core systems, with maintenance commencing during the following timeframe:

Starting March 7th, 2026

6:00 PM PDT until 4:00 AM PDT
8:00 PM CDT until 6:00 AM CDT
9:00 PM EDT until 7:00 AM EDT

During the planned maintenance window, all of ABC Fitness services/products will be unavailable including:
•IGNITE Membership Operations and DataTrak
•Billing System
•All API Services for both IGNITE M&O and Billing.
•MICO/Member Portal.
•Trainerize, IGNITE Engagement Integration with Trainerize
•EON
•Data Warehouse Delivery will be delayed.
•CRS & Excel/Bi Reporting will be unavailable or delayed for up to 12 hours after the maintenance is complete and data syncs.
•IGNITE Sales / GymSales integration syncing between M&O & GymSales will be unavailable during the maintenance and may be delayed for up to 12 hours after the maintenance is complete and data syncs.
•IGNITE Analyze / Customize Data delivery will be delayed for up to 12 hours after the maintenance is complete.
•Potential latency following a patch for the following 24-48 hours, as the Engineers will fine tune backend processing.
Posted on Feb 10, 2026 - 13:59 CST
Feb 20, 2026

No incidents reported today.

Feb 19, 2026
ABC Fitness has detected an issue with OBC and are Investigating
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Time of impact:
Start: 19/02/2026 @ 04:53 PM Central Time
End: 19/02/2026 @ 06:49 PM Central Time

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-10436
Feb 19, 19:26 CST
Monitoring - A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.

We appreciate your patience as we validate the fix.
Feb 19, 19:13 CST
Update - We are continuing to investigate this issue.
Feb 19, 19:01 CST
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.

We will provide updates as soon as more information becomes available.

Thank you for your patience.
Feb 19, 18:56 CST
Feb 18, 2026
ABC Fitness has detected an issue with Ignite Customize -Resolved
Resolved - Dear Valued Customers,
We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.


Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-10423
Feb 18, 12:10 CST
Identified - Our teams have identified that the issue affecting some Customize Users is related to our vendor, Microsoft, and we are actively working with them to resolve it.

While we have confirmed the source of the problem, we are still determining the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available.

Thank you for your continued patience.
Feb 17, 16:25 CST
Investigating - ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.

We will provide updates as soon as more information becomes available.

Thank you for your patience.
Feb 17, 14:55 CST
Glofox reporting.
Resolved - Dear Valued Customers,
We are pleased to report that our Vendor (AWS) has confirmed their issue driving intermittent Latency impacting Glofox reporting has been resolved. All services are stable, and our systems are operating normally.
We will continue to monitor and sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.

Thank you for your continued support.
ABC Fitness Solutions

Reference number: ACC-10421
Feb 18, 07:52 CST
Identified - Our technical teams are actively working with our vendor, AWS, to restore application performance. Users may sporadically experience latency in reporting.

Thank you for your continued patience and support.
Feb 17, 08:28 CST
Update - We are continuing to investigate this issue.
Feb 17, 04:11 CST
Investigating - ABC has detected an anomaly impacting Dashboard reporting, Web app reporting CRM functions.due to a third party vendor (AWS)
Our engineering teams have been engaged to determine the appropriate course of action.
We will provide updates as soon as more information becomes available.

Thank you for your patience.
Feb 17, 03:57 CST
Feb 17, 2026
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Insights Analyze & Customize – Resolved Following Third-Party Issue
Resolved - Dear Valued Customers,

The issue impacting Insights Customize and Insights Analyze, caused by a Microsoft Azure outage, has been resolved.

Microsoft has confirmed service recovery, and ABC engineering teams have successfully completed the required model refreshes. Impacted customers can now access updated and current data in their reports.

No further issues are observed at this time, and services are operating normally.

Reference Number: ACC-10403

Thank you for your patience.

ABC Fitness Solutions
Feb 7, 18:14 CST
Monitoring - The third-party issue with Microsoft impacting Insights Analyze and Insights Customize has now been resolved.

Our engineering team has initiated the required model refresh, and services are in the process of returning to normal operation. We will continue to monitor closely to ensure full stability.

Thank you for your patience while we worked through this issue.
Feb 7, 16:21 CST
Investigating - ABC has detected an anomaly impacting Insights Analyze and Customize due to an ongoing issue with our third-party vendor, Microsoft.
Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.

Thank you for your patience.
Feb 7, 09:09 CST
Feb 6, 2026

No incidents reported.

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