ABC Fitness Status

All Systems Operational

IGNITE Operational

ABC Fitness Website Operational

IGNITE website Operational

DataTrak Application Operational

Point of Sale System Operational

DataTrak / DataTrak Legacy AdHoc Reporting Operational

DataTrak Scheduled Reporting Operational

IGNITE Membership and Operations Operational

IGNITE Commerce Operational

IGNITE Insights Customize Operational

IGNITE Insights Analyze Operational

Enterprise API Services Operational

MICO Operational

Club Report Services (CRS) Operational

Online Business Center (OBC) Operational

EON Operational

DataTrak Billing System (Legacy) Operational

IGNITE Engagement Operational

Engagement Mobile app Operational

Engagement Web APP Operational

Engagement APIs Operational

Trainerize Operational

IGNITE Sales (Gymsales) Operational

IGNITE Sales CRM (Gymsales) Operational

Gymsales.io Operational

Glofox Operational

Glofox Application Operational

Glofox Payments Operational

Glofox Mobile Operational

Glofox Insights Operational

Glofox Amplify Operational

Other Operational

EVO Operational

FITI Operational

EVO Application Operational

EVO API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DataTrak Platform Maintenance Jun 8, 2024 20:00 - Jun 9, 2024 06:00 CDT

ABC Fitness Technology Team will be performing scheduled maintenance on the IGNITE M&O and DataTrak platform infrastructure. This maintenance is to ensure compliance, availability, scalability, and security of our core database system, with maintenance commencing during the following timeframe:

6:00 PM PDT on 06/8/24 until 4:00 AM PDT on 06/09/24
8:00 PM CDT on 06/08/24 until 6:00 AM CDT on 06/9/24
9:00 PM EDT on 06/08/24 until 7:00 AM EDT on 06/09/24

During the planned maintenance window, all of ABC Fitness services/products will be unavailable:
• IGNITE Membership Operations and DataTrak
• Billing System
• All API Services for both IGNITE M&O and Billing.
• MICO/Member Portal.
• IGNITE Engagement.
• EON
• Data Warehouse Delivery will be delayed.
• CRS & Excel/Bi Reporting will be unavailable or delayed for up to 12 hours after the maintenance is
complete and data syncs.
• IGNITE Sales / GymSales integration syncing between M&O & GymSales will be unavailable during the
maintenance and maybe delayed for up to 12 hours after the maintenance is complete and data syncs.
• IGNITE Analyze / Customize Data delivery will be delayed for up to 12 hours after the maintenance is
complete.
• Potential latency 48 hours following a patch, as the Engineers will fine tune backend processing.

The ABC Fitness Command Center will provide updates via the Status Page when updates are available.
Should you have additional questions, please call our 24-hour technical support at 1-877-222-5767 or contact your Customer Success Manager.
Reference ACC-8839
Posted on May 02, 2024 - 13:36 CDT

Past Incidents

May 19, 2024

No incidents reported today.

May 18, 2024

External Communication: Scheduled Reporting Delayed due to Billing Cycle Processes.

Resolved - The billing process has completed and reports are actively processing as of 8:07 am CT
Thank you for your understanding
ABC Team
May 18, 10:34 CDT

Monitoring - Dear valued customers,
We want to inform you that there is a delay in our scheduled reporting due to the normal billing processes which occur on the 1st, 16th and 18th. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete.

To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information.

Thank you for your understanding and continued support.
May 18, 07:43 CDT

External Communication: Ad-hock report Latency Notification

Resolved - Dear Valued customers,
We are pleased to inform you that after monitoring for the last 2 weeks our team has confirmed the issue impacting the latency in report delivery has been successfully resolved and services have been performing optimally.

We apologize for the inconvenience this may have caused you and want to thank you for your patience and understanding during this time.

Thank you for your continued support.
ABC Fitness Solutions
May 18, 07:39 CDT

Update - The ABC Technical teams successfully implemented a fix on Friday, April 26th. Since then, ABC has not encountered the backlog of reports that was previously experienced. We are actively monitoring the system throughout the remainder of the week to ensure that no further latency issues arise outside of the billing cycle.
May 1, 07:13 CDT

Update - ABC would like to notify you that at 9:35 AM Central Time, the report queue has been fully cleared and is processing without any delays. Additional enhancements have been implemented to the reporting infrastructure by ABC, and we will keep monitoring the situation and providing updates through StatusPage as we work to confirm a permanent solution.
Apr 26, 11:25 CDT

Update - ABC Fitness Solutions would like to inform you that we're experiencing a delay with in club reporting via the Membership & Operations | DataTrack apps. Rest assured, your reports are safely queued and will be processed accordingly. There's no need to resubmit them unless a failure is encountered We appreciate your patience as we work to resolve this issue.
Apr 26, 07:50 CDT

Update - We are continuing to monitor for any further issues.
Apr 25, 12:31 CDT

Update - ABC would like to inform you that the report queue is again current and reports are processing normally, ABC will continue to monitor and provide updates via StatusPage as we take steps to implement a permanent solution.
Apr 23, 15:38 CDT

Update - Update: the below maintenance will be rescheduled to a later date as technical teams further investigate the root cause.

In an effort to resolve the report latency ABC will be performing a brief system maintenance this evening at 7:15 Central time for 1 hour.
Ad hoc reports submitted during the maintenance will queue and send once the maintenance is complete.
Currently Report queues are up to date and processing reports normally
Apr 19, 15:57 CDT

Monitoring - ABC would like to inform you that the report queue is again current and reports are processing normally, ABC will continue to monitor and provide updates via StatusPage as we take steps to implement a permanent solution.
Apr 19, 13:04 CDT

Investigating - Dear valued customers,
ABC Fitness Solutions We want to inform you that we're experiencing a delay with in club reporting via the Membership & Operations | DataTrack apps. Rest assured, your reports are safely queued and will be processed accordingly. There's no need to resubmit them unless a failure is encountered We appreciate your patience as we work to resolve this issue permanently.

We apologize for any inconvenience this has caused and want to assure you that we are taking all necessary steps to rectify the issue. In the meantime, we ask that you monitor our status page alerts and website (linked below) for the most up-to-date information on the situation.
Apr 19, 10:46 CDT

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

Multiple Clubs experiencing issues with Auto Checkin and Checkout

Resolved - This incident has been resolved.
May 9, 09:54 CDT

Identified - The issue has been identified and a fix is being implemented.
May 9, 09:29 CDT

Investigating - We are crrently investigating the issue
May 9, 06:38 CDT

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.