Dear Valued Customers, We are pleased to confirm that the issue causing latency within Insights Analyze has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-10558
Posted Apr 17, 2026 - 14:58 CDT
Monitoring
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Posted Apr 17, 2026 - 14:48 CDT
Investigating
Some customers may be experiencing longer than normal runtimes when running reports in Insights Analyze. The service remains available, but report loading and execution may be slower than expected. We are actively investigating and will provide updates as more information becomes available.
Thank you for your patience.
Posted Apr 17, 2026 - 11:30 CDT
This incident affected: IGNITE (Insights Analyze).