Valued Customers, ABC Fitness Technology teams have scheduled a maintenance window to perform upgrades to our applications and to ensure the compliance, availability, scalability, and security of our core applications and database systems.
When is this happening? Starting Aug 22nd, we will follow the schedule below: • Eastern: from 9:00 pm to 7:00 am • Central: from 8:00 pm to 6:00 am • Pacific: from 6:00 pm to 4:00 am
What will be affected? During the planned maintenance window, all of ABC Fitness services/products listed below will be unavailable, including: • IGNITE Membership Operations and DataTrak • Billing System • All API Services for both IGNITE M&O and Billing • MICO/Member Portal • Trainerize • IGNITE Engagement • EON
Additionally, the following elements will be temporarily delayed upon maintenance completion while data syncs across the systems: • Data Warehouse Delivery • CRS & Excel / BI Reporting • IGNITE Sales / GymSales integration syncing between M&O & GymSales • IGNITE Analyze / Customize Data delivery
Users may also experience potential latency for 24–48 hours after completion as our team fine tunes backend processing.
Why is this happening? During this window, we will perform general system maintenance related to our applications and databases. These activities are to ensure stability, optimal performance, and readiness for increased demand.
What can you do? During this time, you will need to do things manually and capture any information in writing so when the system comes back online you can log it into the platform.
Need Help? If you have additional questions or need assistance, please call our 24-hour technical support team at 1-877-222-5767 or contact your Customer Success Manager.
Reference: ACC-10785
Posted Jul 28, 2026 - 07:54 CDT
This scheduled maintenance affects: Trainerize (Mobile app, Web APP, API Services) and IGNITE (Membership and Operations, Enterprise API Services, MICO, DataTrak Billing System (Legacy), Commerce, EON, Online Business Center (OBC), Point of Sale System, Insights Analyze, Insights Customize, Club Report Services (CRS), DataTrak Scheduled Reporting, Legacy AdHoc Reporting, Engagement, Sales CRM).