The issue impacting Insights Customize and Insights Analyze, caused by a Microsoft Azure outage, has been resolved.
Microsoft has confirmed service recovery, and ABC engineering teams have successfully completed the required model refreshes. Impacted customers can now access updated and current data in their reports.
No further issues are observed at this time, and services are operating normally.
Reference Number: ACC-10403
Thank you for your patience.
ABC Fitness Solutions
Posted Feb 07, 2026 - 18:14 CST
Monitoring
The third-party issue with Microsoft impacting Insights Analyze and Insights Customize has now been resolved.
Our engineering team has initiated the required model refresh, and services are in the process of returning to normal operation. We will continue to monitor closely to ensure full stability.
Thank you for your patience while we worked through this issue.
Posted Feb 07, 2026 - 16:21 CST
Investigating
ABC has detected an anomaly impacting Insights Analyze and Customize due to an ongoing issue with our third-party vendor, Microsoft. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available.
Thank you for your patience.
Posted Feb 07, 2026 - 09:09 CST
This incident affected: IGNITE (Insights Analyze, Insights Customize).