Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident.
Time of impact: Start: [11:48 AM] Central Time End: [12:30 PM] Central Time
Thank you for your continued support. ABC Fitness Solutions
Reference number: ACC-[10641]
Posted May 25, 2026 - 12:51 CDT
Monitoring
A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution.
We appreciate your patience as we validate the fix.
Posted May 25, 2026 - 12:34 CDT
Update
We are continuing to investigate this issue.
Posted May 25, 2026 - 12:30 CDT
Investigating
ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action.
We will provide updates as soon as more information becomes available.
Thank you for your patience.
Posted May 25, 2026 - 12:13 CDT
This incident affected: Trainerize (Mobile app, Web APP, API Services, Trainerize Website) and IGNITE (Engagement).